Printing cuts off part of the screen, format incorrect etc

If a StockMarket Plus’ reports are coming out in a strange format, having blank pages, or cutting of part of the report, it is likely that their printer is set to Letter and not A4. This has been fixed in version 15 of the software, but can be manually resolved by the client by:

  1. Close StockMarket Plus.
  2. Go to Devices and Printers.
  3.  Right clicking on the printer (the one they want to use).
  4. Click on Printing Preferences.
  5. From here the settings can vary by model of printer, but you want the client to change the page size from letter to A4, then click apply then ok.

Additionally, be on the lookout for the date format of your computer being in the US format instead of the AUS one, meaning that the days and months are reversed. This can cause issues with StockMarket Plus, so a client needs to make sure their PC is using the AUS date time format (DD/MM/YYYY).

If this does not solve the issue, you can contact us using the details below:

Phone: 02 9907 1669

Email: support@maus.com.au

Comments are closed.